ANSWERS TO COMMON QUESTIONS
Customers always have questions. Some seem to come up over and over. You'll find many of those below.
Shopping & Shipping
- Is my credit card and personal information safe?
- How much does shipping cost?
- Shipping rates are calculated during checkout by UPS. Shipping cost is based on the overall package weight and destination.
- What is the preferred method and timeframe for shipping?
- We generally ship our products via UPS and allow our customers to specify either Ground Services, Next Day, 2nd Day or 3-Day Service. If you have certain shipping requirements, please contact our Customer Service Department at firstname.lastname@example.org. Also, please know that we specify certain shipping methods and timeframes for certain products.
- When will I receive my order?
- Orders are generally processed the next business day. Shipping time will play a factor into exactly when you will receive your order. UPS processing and delivery only takes place from Monday through Friday. Please take this into account when selecting a shipping method.
- What is your policy on sales tax?
- We are required by law to collect up to 8% GA sales tax on all orders, including shipping charges, shipped within Georgia. We do not collect tax on out-of-state orders.
- Are certain shipping methods preferred/required for certain products?
- Yes, we do follow certain rules for peaches and pies in particular.
- Do you ship internationally?
- We ship ONLY to the 50 United States. Some items may not be shipped to Alaska or Hawaii and due to agricultural laws, we do not ship peaches to addresses located in California or Arizona.
- Will I be able to track my shipment?
- Tracking numbers are issued for items sent through UPS. They are not issued for products shipped through the United States Postal Service.
- Do you ship to A.P.O., and F.P.O. boxes?
- We do. These orders must be shipped via the United States Postal Service. Please contact customer service at email@example.com for shipment arrangments for orders being shipped to A.P.O. and/or F.P.O. boxes.
- What is your return policy?
- We guarantee your complete satisfaction. Please call us at 1-478-847-4186 with any questions or problems and we'll do our best to provide a solution.